Heartfelt IT Help Desk: Your partner for seamless Operations

At Heartfelt IT, our Help Desk service is the core of our Seamless Operations offering, designed to keep your nonprofit's technology running smoothly so you can focus on your mission.

We provide a single point of contact for all your IT needs, ensuring that issues are resolved quickly and efficiently.

How Help Desk Works

Our service is built around a multi-channel support system, making it easy for your team to get help whenever they need it

Unlimited Remote Support

Your staff gets unlimited access to our IT engineers for resolving any issues with computers, software, email accounts, and more. This support is provided remotely, so we can assist you no matter where your team is located.

Operations hours

Monday - Friday

7AM-7PM EST

After-Hours Support

For urgent matters outside of these hours, we offer billable after-hours and emergency support to ensure your critical operations are never down.

Multiple Ways to Connect

We offer several convenient ways for you to connect with our tech support service:

1. Email: Send an email to [email protected]

2. Call or send SMS message at (613) 800-9809 or (800) 322-9871

3. Live Chat: Access live chat with our tech team directly from the icon in the system tray on your computer

4. Support Portal: Visit our support portal at support.heartfeltit.com

What We Support

Our Help Desk handles a wide range of issues to keep your team productive, including:

• Workstation Support: We troubleshoot and resolve issues with Windows / Apple computers, applications, assist with printer setup, and help with software installations or removals.

• Microsoft 365 / Google Workspace Support: We manage user accounts, licenses, password resets, backup and recovery, and shared file storage for your cloud environment

• Cybersecurity Tools: We provide support for our enterprise-level password manager and managed antivirus software.

• Network Troubleshooting: We offer remote assistance for network configuration and performance issues.

• Domain and DNS Support: We help with the configuration and management of your domain names and DNS records.

• Website Support: We provide support for your websites hosted with us , including troubleshooting and maintenance.

• VoIP Support: We assist with the setup, configuration, and troubleshooting of your telephone systems.

By providing easy access to expert IT assistance, our Help Desk minimizes downtime, boosts your team's productivity, and gives you the peace of mind that your technology is in good hands.

Accessible technology solutions, assessments, planning, and cloud computing for nonprofits in Ottawa, Canada, and across North America. We understand limited budgets and IT expertise, and offer help through grant writing, consulting and tech support.

Copyright © 2025, Heartfelt IT